Privacy policy

This website (hereinafter referred to as the "site") is operated by TAVANANNA TRAVEL, (hereinafter referred to as the "Company", "TT TRAVEL" or "We"), located at Isali-Gaferli-Avcılar mh.Turgut Ozal Meydanı No 18 /4 Goreme Nevsehir / Turkey . This text ("privacy agreement") has been prepared for our valued users and visitors to protect your privacy and maintain the site and may be changed by TT TRAVEL from time to time. We encourage you to review the text when you visit our site.

Text update date: 07/11/2024

1. Security of user credentials

For the security of your user account, do not share your username and password with anyone. When creating a password, we recommend that you use special combinations of numbers, letters, and special characters so that no one but you can guess your password. If you share your password or user information with third parties, or if that information falls into the hands of third parties, sensitive data such as your user information and booking information may be under the control of those parties. In this case, we would like to remind you that you will be responsible for all activities carried out through your account. Therefore, you may be the addressee of legally binding transactions carried out by others on your behalf. If the security of your password is compromised for any reason, you should change your password.

2. Use of your personal data

Your personal data may be provided to us when you visit the website or when you become a user of the website and make a booking.

For more information on how we collect, process and share your personal data and how you can exercise your rights in relation to your personal data, please see our Privacy Statement.

3. Redirection to third party sites and links

From time to time, the Site may contain links to other sites and web applications operated by third parties. The policies adopted on these sites and web applications operated by third parties, especially regarding privacy and personal data, may be inconsistent with the scope of this privacy statement and our explanatory text on the protection of personal data above. The inclusion of links to such sites or web applications on this Site does not imply that their content or the policies they follow are endorsed by TT TRAVEL and we cannot be held responsible for those applications.

4. Security

We take the necessary administrative and technical measures to protect your personal data that you share with the Site from unauthorized access and disclosure and use a variety of tools (encryption, passwords, physical security, etc.) in this direction.

In the event that we need to transfer your data to third parties, we act in accordance with laws and regulations, especially Law No. 6698 on the protection of personal data.

If you have any concerns about the security of the data you share with us, please let us know through our contact details at the end of this text.

Your credit card information is never stored on the site, it is only used to complete the order by secure transfer to the appropriate banks during the payment process and is deleted from the system after the service is completed.

5. Contact

For questions and problems related to the site and its applications, you can contact us at the information below.

Name trading brand : TAVANANNA TRAVEL- DOĞRUER SEYAHAT TOURISM LLC

Address : Isali-Gaferli-Avcilar mh.Turgut Ozal Square No 18/4 Goreme Nevsehir /Turkey

Phone: +90543 506 11 38

Fax: +90543 506 11 38

Registered email address: info@tavanannatravel.com

Protection of personal information

Introduction

As TAVANANNA TRAVEL (hereinafter referred to as "TT TRAVEL", the "Company" or "We"), we take the utmost care to ensure the privacy of your personal data and to process your data in accordance with the law in the performance of the services we offer to our guests. As part of this explanatory text, prepared in accordance with article 10 of Law No. 6698 on the protection of personal data (hereinafter referred to as the "Law"), we would like to inform you on the following issues:

1. How can we obtain your personal data?

2. What personal data do we process?

3. For what purposes and on what legal basis do we process your personal data?

4. For what purposes and with whom may we share your personal data?

5. What are your rights in relation to your personal data and how can you exercise these rights?

1.          How can we obtain your personal data?

As TT TRAVEL, we can reach you, our guests, through many channels.

For example

- During your visits to our agency

- When you call our call center and leave your details,

- When visiting our website, as well as when registering and booking;

- You may share your personal data with us while communicating via email with our customer service team or other TT TRAVEL employees. In addition, if your relationship with our company was realized through intermediary institutions, we may also receive your personal data through these intermediary institutions.

2.          What personal data do we process?

As TT TRAVEL, we may process different categories of your personal data as part of the services we offer to our valued guests.

- Your identity and contact information; Your name, surname, ID number, passport, etc. , email address, phone number, mobile phone number, ID information, address information.

- Your visual and auditory recordings; your photo, call center records

- Your financial information; financial records or payment details relating to the services you have received from our company

- Information about your current and past transactions; your hotel or package preferences, or travel information relating to your current or past booking.

- Information about your requests and complaints; written or oral records of your inquiries and complaints regarding the services provided by TT TRAVEL or your specific requests regarding an existing booking

- Your insurance data; details of your travel insurance policy

- your personal data of a special nature; If you have a medical condition that may give you special needs while traveling, or if you request a change or cancellation of a booking due to your medical condition, we may process your health information, which is personal data of a special nature.

3. For what purposes do we process your personal data?

As TT TRAVEL, we may process your personal data for the following purposes and on legal grounds:

- In order to best provide you with the products and services you have requested, we process your personal data on the basis of paragraph 2 of article 5 of the Legislative Act "which is directly necessary or significant for the conclusion and execution of the transaction." As TT TRAVEL, we offer you many products and services, most notably tour bookings. We process your personal data, such as your identity, contact or financial information, in order to provide you with the products and services you request or to complete your connection to our site, and in this way we monitor your booking, operation process and process connections. For example, in order to realize a package tour of your choice, we book hotels, buy flights on your behalf, inform you about the people who will meet you, and inform you about the trip. If it is necessary to process your sensitive data during the booking process, we will process it by asking for your express consent.

- In order to improve the quality of our products and services, we process data on the basis of the legitimate need for "legitimate interest of the data controller" in subparagraph f of paragraph 2 of article 5 of the Act and from time to time on the basis of the legitimate need for "publicization by the data subject" in subparagraph d of paragraph 2 article 5 of the Legislative Act. TT TRAVEL is always looking for ways to improve the quality of service to our guests. We carry out business development and analysis activities for purposes such as improving the quality of our products and services, measuring the satisfaction of our guests, getting to know our customers and their preferences better, and creating more effective business strategies. We process your personal data in order to carry out these business processes. Or we may process your personal information contained in the reviews you have left publicly through social networks in order to improve our products and services and measure customer satisfaction.

- We process your "express consent" in accordance with paragraph 1 of article 5 of the Legislative Act in order to carry out commercial information activities. As TT TRAVEL, we offer many products and services. We may send notifications to introduce you to the products and services we offer and to inform you of new products and features that may be of interest to you. It is entirely your choice to receive these notifications; you can give us permission to send these communications whenever you want, or revoke the permission you have given.

- For the final consideration of your requests and complaints, we process your requests and complaints based on the legitimate reason "legitimate interest of the data controller" in subparagraph f of paragraph 2 of article 5 of the Act and "fulfillment of the legal obligation of the data controller" in subparagraph ç of paragraph 2 of article 5 of the Legislation act. Your wishes and feedback are very important to us. We may process your personal data in order to evaluate your requests on how we can provide you with a better service and solve the problems you are experiencing and take the necessary measures to prevent their recurrence.

In order to create financial statements, we process your personal data on the basis of the legitimate reason "which is directly necessary or essential for the conclusion and performance of the contract" in accordance with subparagraph c of paragraph 2 of Article 5 of the Law. We may process your personal data in the course of our company's financial processes. For example, your personal data may be processed when billing for the services we provide, creating financial records or performing financial audits.

- For internal activities, we process your personal data on the basis of the legitimate reason for the "legitimate interest of the data controller" in accordance with subparagraph f of paragraph 2 of article 5 of the Law. As with almost every company, we may process your personal data as part of certain processes and record creation internally in the course of our business activities. For example, we manage our information technology infrastructure, reward our employees, or conduct internal audits.

- In order to comply with legal obligations to which we are subject, we process your personal data on the basis of the legal reason "fulfilment of a legal obligation of the data controller" pursuant to article 5 paragraph 2 subparagraph ç of the Act and "expressly provided by law" pursuant to paragraph 2 subparagraph a. , we are subject to many legal obligations. For example, we may process your personal data to comply with certain obligations arising from regulations such as travel, tax and insurance laws, and we may share your information with authorized government agencies or private entities. In particular, we may process your personal data in order to respond to legitimate requests for information made by authorities such as the judiciary, the police, regulators and supervisors.

4.          For what purposes and with whom may we share your personal data?

In certain circumstances, we may share your personal data with third parties. Below we provide a brief description of the parties with whom we may share your personal data and the reasons for the sharing. We would like to emphasize that, as TT TRAVEL, we never share or make available your personal data to unauthorized third parties for our own benefit.

The following are the third parties with whom we may share your personal information and the reasons for the sharing:

- We may share your personal data with our business partners. We may share your personal data with our suppliers, such as hotels and similar accommodation providers, companies providing transportation services, such as airlines or bus companies, insurance companies providing travel insurance services, or companies providing organizational services that allow us to offer you products obtained as part of our package travel services. Especially when you purchase travel packages that include travel abroad, our business partners to whom we share your information may be located abroad. In many cases, the third parties to whom we share your personal data may also process your personal data as a data controller.

- We may share your information with our vendors. We use third parties outside of TT TRAVEL at some points when we communicate with you. In this context, we receive services from service providers for matters directly related to our services, such as sending commercial communications, operating our website, maintaining our information technology infrastructure. In addition, we may disclose your personal data to lawyers in order to protect the legal and economic security of our company. In these cases, we may share your personal data with providers.

- We may share your information with financial institutions. We may share your personal data with banks or payment institutions in order to make payments for our services.

- We may share your personal data with authorized government agencies or individuals if required to do so by law. In accordance with our legal obligations to which we are subject, we may be required to share your information on a routine basis or upon request with authorized government agencies or relevant organizations in connection with the insurance and tax laws to which we are subject. For example, we may share your information with government agencies to respond to information requests sent to us by the courts as part of a criminal investigation or tax audit.

5.          What are your rights in relation to your personal data and how can you exercise these rights?

In accordance with Article 11 of the Legislative Act, you, as the owner of personal data, have many rights in relation to your personal data. In this section, we would like to inform you about the rights you have and how you can exercise those rights.

The rights you have under section 11 of the Statute are as follows:

            You can find out if your personal data is being processed by us,

            If your personal data has been processed by us, you can ask us for information about this,

            You can find out for what purposes we process your personal data and whether your personal data is used in accordance with these purposes,

            You can view information about third parties with whom we share your personal data, domestically or internationally,

            If we have processed your personal data incompletely or inaccurately, you may request that we correct it and communicate those corrections to third parties to whom we have shared your personal data.

            Although we have processed your personal data in accordance with the Law and other relevant legal provisions, you can request that your personal data be deleted or destroyed if the reasons for processing your personal data cease to exist, and you can also request that corrections made within this framework have been communicated to third parties to whom we have shared your personal data.

            In the event that the analysis of data that we process exclusively with automated systems results in a result against you, you can object to such result,

            If you suffer damage as a result of the unlawful processing of your personal data, you can claim compensation for the damage caused by the unlawful processing of your data.

            You can exercise these rights by contacting us with your inquiries regarding the rights listed above.

Contact Information:

For questions and problems related to the site and its applications, you can contact us at the following contact information.

Trade name : TAVANANNA TRAVEL- DOĞRUER SEYAHAT TOURISM LLC.

Address : Isali-Gaferli-Avcilar mh.Turgut Ozal Square No 18/4 Goreme Nevsehir /Turkey

Phone: +90543 506 11 38

Fax: +90543 506 11 38

Registered email address: info@tavanannatravel.com

User Information and the Internet

In the event of the collection, processing and use of personal data on websites and other systems or applications owned by ''TT Travel'', the persons concerned are notified of privacy and, where appropriate, of cookies . Contacts are informed about our applications on web pages. Personal data will be processed in accordance with the law.

When you visit our website, we draw your attention to the following information about the cookies we use / use on our page.

Cookie types _

1.          Google (analytics, doubleclick) measurements

2.          Advertising

3.          Website improvement functional and analytical cookies

4.          Commercial cookies _

5.          Facebook advertising commercial cookies

6.          Insider measurement

7.          Advertising

8.          Website improvement functional and analytical cookies

9.          commercial cookies

10.        Hotjar Measurements

11.        Website improvement functional and analytical cookies

12.        Commercial cookies

13.        Third party companies ( criteo , rtbhouse ) advertising functionality and analytics cookies

Functional and analytical

Cookies contain data about remembering your preferences, using the website effectively, optimizing the site to respond to user requests, and how visitors use the site. According to the attribute of this type, a cookie is a username, etc. It may contain your personal information.

Third Party Cookies

''TT Travel'' websites/mobile apps/mobile websites are operated by third party trusted, reputable advertising providers. Third party service providers place their cookies to provide you with advertising. Cookies placed by a third party collect, process and analyze information about the navigation of visitors on websites.

Commercial Cookies

By offering a more advanced, personalized ad portfolio, you can enhance your user experience. The aforementioned session is permanent, functional and analytical, and the background storage time of commercial cookies is about 2 (two) months, and in this the necessary adjustments to the Internet browser settings can be made. The removal of these options may vary based on the Internet browser.

How to delete cookies?

Many Internet browsers should automatically accept and use cookies from the first time they are installed on your computer. By using the " c edit" menu or "settings" of your internet browser, you can block cookies or be notified when cookies are sent to your device. To learn about the different ways you can manage cookies and get detailed information on how to change the settings of the browser you are using, you can use the "instructions" or "help options" screen of your browser.